At Gulnihal, we accept exchanges under the following conditions:

• An item can be exchanged only if it is damaged, faulty, or not as shown in the picture.
• The customer must report the issue within 3 days of receiving the order.
• Items must be unused, tags intact, and packaging in original condition.

To initiate an exchange:

• Make a video while opening the parcel. This is required for any claims related to damage or missing items. Claims without video proof will not be accepted.
• Contact our customer service at +92 302 5461293 or email jewelsgulnihal@gmail.com with your order details and issue.
• If approved, the customer must send the item back using Pakistan Post courier service to the address provided by our team.

Important Notes:

• For exchange requests where there is no fault on Gulnihal’s part, the customer must pay both-way delivery charges.
• Exchange is available only within Pakistan.
• A replacement will be dispatched after we receive and inspect the returned item.

For any assistance, feel free to contact our support team.